A Membership Flyby will help you focus on key membership experience factors...
You have a membership! Congrats! You've spent a ton of time creating, launching, and maintaining your membership! Things may be going great or you may be wishing things were easier. You may have 4 members or thousands. You might have a full team or it could be just you pulling all the weight. You probably spend most of your time focused on monthly deliverables. Your members may never engage or even consume the amazing content you spend hours creating. Your retention rate might be high or you may worry every month how many members will leave and you can't figure out why.
In all these cases ALL membership owners need to take a close look at their membership experience and our Fly Frameworks are the perfect way!
As we've worked with membership owners, we think it's important to break a membership up into several key components so we've created 3 unique Flyby Frameworks to help you focus your improvements.
#1 First Impressions
#2 Community & Connection
#3 Happiness & Fun
We know where to look for the "leaky buckets" that are causing your members to feel confused or lost. We know what makes members happy and say WOW! Our FlyBy Framework can help you find those opportunities in your membership!
First Impressions
A new member's first impression is everything. Are you getting lots of questions like "I'm lost...", "When is X?" or even..."I missed X" These are all signs you need to improve your membership experience. Organization and flow are critical to keeping members happy!
Community & Connection
For many people, they join a membership for a community of other people like themselves. If your members connect with their peeps, then they are less likely to churn from your membership! BUT this doesn't happen naturally. Are you doing everything you can to foster connection?
Happiness & Fun
Yes, your members are there for your membership content, but are they happy consuming your content? What are you doing to make it fun? If people are enjoying learning, they are more likely to continue their membership! Are you doing enough to help move people through your content?
Sound like a Flyby is for you? We'll send your selected Flyby framework designed to help you identify your strengths and opportunities to improve your member experiences. You'll be putting on your "member glasses" and looking closely at this selected area of your membership.
As you and your team conduct your Flyby, you'll discover key areas of your membership where you can focus and prioritize your membership improvements and changes. These discoveries will help your team take your membership to the next level.
$397 per Flyby Framework
Looking for assistance and membership experience brainstorming? Check out our Membership Spy Deep Dive or Membership Spy Pro offer.
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Our specialized frameworks will help you improve your membership!
